Frequently Asked Questions

Everything you need to know to complete your total look.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.

How do I return an item that doesn't fit?

We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a prepaid return shipping label.

How do I know which size to order?

Every product page features a detailed 'Size Guide' specific to that garment. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I modify or cancel my order after it's been placed?

To ensure fast delivery, we process orders immediately. You have a 60-minute window after placement to cancel or modify your order by contacting our support team via live chat.

Are your materials sustainably sourced?

The Total Look is committed to ethical fashion. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.